Our Services

Banking & Securitisation

KYC / AML Support Services, and Complaints / Financial Regulatory Matters.

We have experience working with a number of large financial institutions and understand the importance of good project governance when supporting them and other regulated entities.

All of our solutions incorporate appropriate controls and procedures to ensure that our internal policies and requirements as well as those of our clients are met.​

Transactions

At Johnson Hana we have significant experience working on pre and post bid loan portfolio transactions.

Our solutions apply technology and project management methodologies to efficiently review large volumes of documents, search and analyse for key issues to help inform client bids and pricing proposals and identify weaknesses in loan and property title matters. Our matter / case management systems allow us to deliver transparent, real-time reporting on large due diligence and security remediation projects.

Business as Usual

We work with large financial institutions and regulated entities on a range of BAU processes, including:

KYC / AML Support Services

We provide support for KYC and AML requirements, using experienced professionals to conduct AML screening, complete KYC profiles and generally integrate into our clients KYC and AML processes.

Complaints / Financial Regulator Matters

We assist financial institutions with managing their customer complaints processes, providing expert support for document review, root cause analysis and response letters.

Complaint Process

Complaint Process

Johnson Hana
Client
Financial Regulator
Financial Institution
Raise complaint with bank
Customer unsatisfied with outcome
Internal
complaints
process
Assist in internal complaints process (Draft final response letters / assist with root cause analysis / triage issues)
Raise complaint
with Financial Regulator
Notify bank of
complaint for
adjudication
Exhaust meditation process and
if unsuccessful, assign complaint to Johnson Hana team
Review complaint
Review internal systems and other sources
Draft bank response
Prepare schedule of questions & evidence
Review response
Review and schedule adjudication
Track complaints and timelines
Provide progress reporting
20 day response time
Matter Management Tool (where required)
Johnson Hana
Client
Financial Regulator
Financial Institution
Raise complaint with bank
Customer unsatisfied with outcome
Internal
complaints
process
Assist in internal complaints process (Draft final response letters / assist with root cause analysis / triage issues)
Raise complaint with Financial Regulator
Notify bank of complaint for adjudication
Exhaust meditation process and if unsuccessful, assign complaint to Johnson Hana team
Review complaint
Review internal systems and other sources
Draft bank response
Prepare schedule of questions & evidence
Track complaints and timelines
Provide progress reporting
20 day response time
Matter Management Tool (where required)
Review response
Review and schedule adjudication
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